Return Policy
Return Policy
At our online store, our goal is to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied with a standard product purchased from us, we offer you the opportunity to return the product within 14 days of the date of purchase.
It is important to note that personalized products made especially for you cannot be returned unless the product is defective or damaged. We therefore recommend that you carefully check your personalized products before placing your order.
The following conditions apply to the return of standard products:
Return policy: The returned standard products must be in an unused condition and returned in the original packaging. Please note that we may refuse returns that do not meet these conditions.
Deadlines: Returns must be made within 30 days of the date of purchase. We do not accept returns after this period.
Return Procedure: To return a standard product, please contact our customer service for further instructions and assistance. We recommend that you have a tracking number available to ensure the return reaches us safely.
Refund: We will refund the purchase price of the standard product within 14 days of receipt of the returned item. Please note that we do not refund shipping costs and return shipping costs are the responsibility of the customer.
It is important to note that this return policy only applies to purchases made on our website. If you have any questions or concerns, please do not hesitate to contact us. We are always ready to help you.
Please note that these return policies apply to standard products only. Normal legal regulations apply to personalized products made especially for you. If you have any questions about a personalized product or want to return a personalized product that can be returned due to defects or damage, please contact us as soon as possible so that we can assist you.
We hope this information will help you make your purchasing decision and ensure that you are completely satisfied with your purchase from us.
In order to exercise your right of withdrawal, you must send us (BeMyNeon Inh. Daniel-Christian-Ingo Kostalek, Friedrichstraße 40, 72622 Nürtingen, telephone no.: +49 (0) 177 2397346, e-mail address: info@bemyneon.com) a a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
- To BeMyNeon owner Daniel-Christian-Ingo Kostalek, Friedrichstraße 40, 72622 Nürtingen, telephone number: +49 (0) 177 2397346, e-mail address: info@bemyneon.com
- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notified on paper) - Date
(*) Delete where not applicable.
If you have any questions or anything is unclear, simply send an email to our customer service: info@bemyneon.com