Frequently asked questions

We offer 2 shipping methods:

  1. Standard Shipping (Free): 8-12 business days (starting from the next business day of the order)
  2. EXPRESS shipping (surcharge €79.00): 6-8 working days (starting from the next working day of the order)

The specified working days (6-8 and 8-12) include the production of the neon sign as well as the shipping to you.

All neon lamps can be connected directly to a normal 230V socket using the included power supply unit and power cable.

Yes, please order the optionally available dimmer + wireless remote control. This allows you to adjust/dim the brightness individually

We offer a 24-month manufacturer's warranty. Please
Please note that our indoor neon lights are only for indoor use
The "Outdoor" option is for temporary outdoor
The neon lamps can be exposed to the weather (sun,
rain, snow, etc.).

The assembly/installation is very simple and can be carried out without external help. You have the option of hanging the neon lamp on the wall or from the ceiling. You can also use any other type of mounting, as our neon lamps are delivered with pre-drilled, round mounting holes in the acrylic glass.

More information + video instructions

Accepted payment options

- Prepayment by bank transfer
- Payment by credit card
- Payment by invoice
- Payment by direct bank transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by direct debit (via Klarna)
- Payment via Google Pay
- Payment via Apple Pay

You can reach us via the following channels:

  • Email: info@bemyneon.com
  • Live Chat (Mon-Sun until 10pm)
  • Phone: 01772397346
  • Whatsapp Chat: 01772397346
  • Instagram: bemyneon.official

Product info: Details LED neon lamp

Each BeMyNeon LED neon lamp is professionally
packed & shipped in precisely shaped packages.

Scope of delivery:

  • LED neon lamp
  • Mounting kit + spacers for wall mounting or ceiling mounting
  • Power supply (thin 2m long cable) with power plug (EU)
  • Dimmer + wireless remote control (to regulate the brightness) * Dimmer & remote control available for an additional charge of 20,00€.
  • Thank you card from BeMyNeon

Size overview:

XS: 50cm, S: 75cm, M: 100cm. L: 125cm, XL: 150cm, BIG: 200cm, 250cm, 300cm

Colour overview 12 standard colours: Warm white, cold white, yellow, orange, red, pink, violet, green, turquoise, light blue, dark blue + multi-colour variant "Premium RGB"

More about colors + examples

All BeMyNeon LED neon lamps are mounted on a polished acrylic glass plate (various options) using a complex production process.

1. Acrylic glass without back wall: The acrylic glass is cut close to the letters and is therefore barely visible.

2. Acrylic glass according to shape: The acrylic glass is cut along the shape.

3. Acrylic glass as a rectangle: The acrylic glass is cut as a rectangle.

More information + examples

If you wish, you can choose whether the back of the neon LED lamp should be transparent, white, black, silver mirrored or gold mirrored. You can easily select this function in the configurator.

We at BeMyNeon produce LED lighting for both indoor and outdoor use .

When configuring your LED neon lighting, please select your preferred variant in the configurator or on the product page.

Outdoor version optionally available:

This option allows the neon signs to be used outdoors . An extra coating is used to make the material suitable for external weather conditions.

More information + examples

All neon motifs & letters are delivered with pre-drilled mounting holes in the acrylic glass, which provide various options for mounting/attaching the neon.

1. Mounting kit: Wall mounting [Free]

Video tutorial: Wall mounting

2. Mounting kit: Ceiling mount [Free]

Video tutorial: Ceiling mounting

Please select the appropriate mounting set in the configurator.

Order

You can buy ready-made designs/motifs in our online shop . You can get an overview of all immediately available neon lamps using the search field or the categories. Alternatively, you can use our configurator to create your own individual neon lamp. Would you like to have your own design/logo created as a neon lamp? Simply send us a direct inquiry using our inquiry form.

Click on the "Chat" button on the homepage. Here you can check the current status using your order number and email address. Regardless, you will receive the tracking number a few days after ordering and can use it to track and manage the shipment.

€ Payment

Accepted payment options

- Prepayment by bank transfer
- Payment by credit card
- Payment by invoice
- Payment by direct bank transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by direct debit (via Klarna)
- Payment via Google Pay
- Payment via Apple Pay

Via PayPal Checkout:

-Payment via PayPal

For commercial customers we offer purchase on account with a deposit of 30%. Please contact us: info@bemyneon.com

Purchase on account for private individuals:

  • Payment by invoice (via Klarna)

All payment and customer data is secured by a 256-bit SSL certificate .

Delivery & Shipping

We offer 2 shipping methods:

  1. Standard Shipping (Free): 8-12 business days (starting from the next business day of the order)
  2. EXPRESS shipping (surcharge €79.00): 6-8 working days (starting from the next working day of the order)

The specified working days (6-8 and 8-12) include the production of the neon sign as well as the shipping to you.

  1. Standard Shipping (Free): 8-12 business days (starting from the next business day of the order)
  2. EXPRESS shipping (surcharge €79.00): 6-8 working days (starting from the next working day of the order)

Yes, please select the following shipping method in the checkout:

  1. EXPRESS shipping (surcharge 79,00 €): 6-8 working days (starting from the next working day of the order).

Your order will therefore be produced immediately as a priority and shipped as quickly as possible.

We deliver to the following countries: Germany, Austria, Switzerland, Italy, Belgium, Denmark, France, Luxembourg, Netherlands, Sweden, Spain, Czech Republic

Once we have dispatched your products, we will send you a tracking number via email. This will allow you to track and manage the delivery.

Please contact our support team via live chat or email: Info@bemyneon.com. We can change your address as long as the package has not yet been shipped. We can also make changes after it has been shipped.

In both cases, please contact our customer support. A customer service representative will help you as soon as possible.

Using the tracking number, you can request a drop-off authorization or change the delivery date. If you need help with this, please contact our support team.

Return and Refund Policy

If you place an order incorrectly or want to make changes, we are of course always happy to help you with a solution. Please remember to let us know as soon as possible if you want to change the design/motif. Each neon lamp is produced individually and must be changed at an early stage.

All BEMYNEON products come with a 24-month manufacturer's guarantee. If your neon lamp breaks within this period, you will receive a new one.

Live chat with a customer advisor

Get an answer within minutes

support hotline

01772397346